An internet connection is required for the CytoSMART Cell Counter application. If the connection can not be established it could have several causes.
Internet connection issues message
Does the application display this message?
- Is your internet connection available?
- Use your web browser to see if there is trouble with your internet connection
- Does your network security block our cloud? Visit cloud.cytosmart.com in your web browser to verify
- In case you can not reach the cloud page, read the "Secured network" topic below
- Slow internet connection
- Connect your computer with a cable to the network
Working in an environment with a secured network could cause the application to show the following message:
To solve this issue, the network administrator should allow the connection to our cloud. For the details of the connection contact us at firstname.lastname@example.org