I am unable to activate my device because the license key is not present in the box. April 07, 2021 08:50 Updated If the license key is not present in the box, send an email to firstname.lastname@example.org. with the following information: Company name Purchase date Product serial number Related articles Renewing an Expired License. I have lost my license key. Invalid License Key How long can I access my data (in the cloud portal) after the license expiration date?