I have lost my license key. April 07, 2021 08:50 Updated In case you lost the license key, contact us with the following information at email@example.com. Company name Purchase date Product serial number Related articles Invalid License Key Renewing an Expired License. Serial number How long can I access my data (in the cloud portal) after the license expiration date? I am unable to activate my device because the license key is not present in the box.